Refund policy

Returns and Refunds

I hope you'll be very happy with your order. However, if there is a problem with the order, or you have simply changed your mind please get in touch with me via email: littlecreationsbyemma@gmail.com

Please note, refunds are not offered on personalised or custom orders.

My return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately you won’t be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately I cannot accept returns on custom or personalised items.

To complete your return, please send your proof of purchase to littlecreationsbyemma@gmail.com

Please get in touch to request the returns address. 

Once your return is received and inspected, you’ll receive an email to notify you. You’ll then receive notification of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, please contact your bank. There is often a few days processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me.

Exchanges 

I only replace items if they are defective or damaged.

If you need to exchange it for the same item, please send me an email.

To return your product, please email me and I will provide the return shipping address.

I do ask that you are responsible for paying for your own shipping costs for returning your item, unless I have made an error with the personalisation, or order detail.
Shipping costs are non-refundable.

If you are shipping an item over USD 20, you should consider using a trackable shipping service or purchasing shipping insurance as I can't guarantee that I will receive your returned item.